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Customer Service

  • FAQ
  • Shipping
  • Returns


  • What is your returns policy?
  • Will you refund my shipping charges?
  • What is a Return Request?
  • How can I generate a Return Request?
  • How to Request a Refund?
  • What is returns insurance?
  • Can I purchase returns insurance after I have already checked out?
  • Can I still return an item if I didn’t purchase returns insurance?
  • Can I return an item for an exchange?
  • Is there anything I can’t return?
  • How do I return something to Tarazz?
  • Can I return something in person to Tarazz?
  • How long will it take Tarazz to process my return?
  • I have been refunded/issued a credit note for the incorrect amount
  • How much will I be refunded/issued a credit note for if I have used a discount code?
  • How much will I be refunded/issued a credit note for if I have used a gift voucher/credit note?
  • I have been refunded for the wrong item
  • Who can I contact if I have any questions?

What is your returns policy?

At Tarazz we know that shopping online is sometimes tricky! This is why we offer a number of different return options for you to choose from.

Provided that you either purchase returns insurance or pay the restocking fees you can return any item that is not listed as a non-refundable item and request to return your purchase within 7 days of receiving your product.

In order to successfully return your item each of the following criteria must be met:

  • Each item must be in its original condition: which includes tags and any packaging (including original shoe boxes), accessories, instruction manuals etc.
  • You must include any invoices or documentation which arrives in your parcel from the retailer or Tarazz.
  • The items must be securely and safely packaged – never use the item’s packaging as its only shipping box. Place the packaged item in an appropriate shipping box or bag.

Non Refundable Items
Some items available for purchase on our site cannot be returned for a refund, unless they are damaged or faulty. Non Refundable Items include:

  • Cosmetics
  • Skincare Products
  • Haircare Products
  • Pierced jewellery
  • Fragrances
  • Womens, Mens & Kids Intimates
  • Swimwear
  • Sale Items
  • Toys, Games & Baby Gear
  • Personalised or Custom Products

Click here to see full Returns Policy